Privacy Policy

Kelly Farms LLC (“Kelly Farms,” “we,” “our,” or “us”) operates the Kelly Farms website and the Kelly Farms mobile application (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access or use our Services. By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide to Us

We collect personal information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing address
• Delivery address
• Account login credentials
• Subscription selections and preferences
• Order details and purchase history
• Reviews, photos, or feedback
• Communications with customer support

Providing this information is voluntary, but certain features (such as ordering or account access) require it.

B. Payment Information

Payments are securely processed by third-party payment processors, such as Stripe. We do not store full credit card numbers or sensitive payment details on our servers. Payment data is processed in accordance with the payment processor’s privacy policy and applicable security standards (including PCI-DSS compliance).

C. Automatically Collected Information

When you access our Services, we may automatically collect:

• IP address
• Device type and model
• Operating system
• Browser type
• App version
• Device identifiers
• Usage data and interaction logs
• Crash reports and diagnostic data
• Analytics data

This information helps us maintain security, improve performance, and enhance user experience.

D. Mobile App Permissions

Depending on the features you use, our mobile application may request access to:

• Camera (for delivery confirmations or uploads)
• Photos/Media (for uploading reviews or delivery proof)
• Push Notifications (for order updates and reminders)
• Device Identifiers (for account authentication and fraud prevention)

We only access this data with your explicit device-level permission. You may revoke permissions at any time in your device settings.

2. How We Use Your Information

We use your information to:

• Process orders and subscriptions
• Manage recurring subscriptions
• Provide customer support
• Send transactional communications (order confirmations, receipts, updates)
• Send service-related notifications
• Improve and maintain our website and mobile app
• Monitor system performance and prevent fraud
• Comply with legal obligations
• Enforce our Terms of Service

We do not sell your personal information.

3. Legal Basis for Processing

Where required by applicable law, we process personal information based on:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests (such as fraud prevention and service improvement)

4. How We Share Information

We may share personal information with:

• Payment processors (e.g., Stripe)
• Cloud hosting providers
• Analytics providers
• Delivery and fulfillment partners
• Email and notification service providers
• Legal authorities when required by law

All service providers are contractually required to safeguard your information. We do not sell or rent personal information to third parties.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders and subscriptions
• Maintain financial and tax records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request account deletion at any time by contacting us.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your state or country of residence (including certain U.S. state privacy laws), you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Limit certain processing

To exercise your rights, contact: contact@thekellyfarms.com

We will respond in accordance with applicable law.

8. Children's Privacy

Our Services are not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children without verifiable parental consent. If we learn that we have collected such information, we will delete it.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve functionality
• Analyze traffic and usage patterns
• Enhance user experience

You can control cookies through your browser settings. Disabling cookies may limit certain features.

10. Push Notifications

If you enable push notifications, we may send:

• Order updates
• Delivery confirmations
• Subscription reminders
• Service announcements

You may disable notifications at any time in your device settings.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

12. International Users

If you access our Services from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.